FAQ's

I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from us you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) 

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Do you do back orders?
No. We do not do back orders. 


Do you offer Live Chat support?
Yes we do! To get in contact with one of our live chat specialists, look for the Live contact us button.

How can I write a review on a product?
You can write a product review with just 4 easy steps:
On any product page, scroll down and you will see a button titled ‘Write a review".

Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like.  

Then, click on the button ‘Submit your Review’ button..
Once you’ve submitted your review, it may take up to 5 business days for it to appear on the site.

How do I unsubscribe from any of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list.
Call us and one of our customer service representatives will take care of your request over the phone.
Email us and one of our customer service representatives will unsubscribe your email address.

I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Is the item I want going to go on sale soon?
Unfortunately, We does not know if an item will go on sale or be marked down until it actually happens.

The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. Visit Us daily to know about the latest updates of our collections.

Payment Information
We accept international credit, Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
Enter your street address on Address Line 1.
Enter your City, County or Province, and Postal Code on.
Enter your Country for the city.
Enter the state.
Enter the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.

What forms of payment do you accept?
We currently accepts Paypal, Visa, MasterCard, Discover, and American Express for all orders.

What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

Are there any benefits to having an account with you?
You will have access to the following information:
Your Account Information
Your Order History
Process a Return
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates


For assistance with your return or exchange, please call us at (407) 286-5599 or email us at info@aromasluxe.com.