Frequently asked questions
If you are not 100% satisfied with your purchase from us, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)Â
For most returns, it takes 5-10 Business Days for us to get your package at the fulfillment center, inspect your return and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take 2-10 Business Days after your credit is applied to post to your account.
I want to return my purchase! What should I do?
If you are not 100% satisfied with your purchase from us, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)Â
For most returns, it takes 5-10 Business Days for us to get your package at the fulfillment center, inspect your return and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take 2-10 Business Days after your credit is applied to post to your account.
No. We do not do back orders.
Do you do back orders?
No. We do not do back orders.
You can write a product review with four easy steps:
- On any product page, scroll down and you will see a button titled “Write a review."
- Once you click that button, you will see an image of the product, a text box and a rating section. Please fill in as much information as you’d like. Â
- Then, click on the “Submit your Review” button.
- Finally, you’ve submitted your review. It may take up to 5 business days for it to appear on the site.
How can I write a review on a product?
You can write a product review with four easy steps:
- On any product page, scroll down and you will see a button titled “Write a review."
- Once you click that button, you will see an image of the product, a text box and a rating section. Please fill in as much information as you’d like. Â
- Then, click on the “Submit your Review” button.
- Finally, you’ve submitted your review. It may take up to 5 business days for it to appear on the site.
There are two quick and easy ways to unsubscribe from our mailing list:
- You will find a link to unsubscribe from our mailing list at the end of each email we send you.
- Email us and one of our customer service representatives will unsubscribe your email address.
How do I unsubscribe from any of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list:
- You will find a link to unsubscribe from our mailing list at the end of each email we send you.
- Email us and one of our customer service representatives will unsubscribe your email address.
We are sorry that you were not able to complete your order. The selection is live and reflects what is in stock at that moment.Â
Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.Â
If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection is live and reflects what is in stock at that moment.Â
Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.Â
If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Unfortunately, We do not know if an item will go on sale or be marked down until it happens.
Is the item I want going to go on sale soon?
Unfortunately, We do not know if an item will go on sale or be marked down until it happens.
We are very sorry that the item you need is out of stock. Visit us daily to know about the latest updates of our collections.
The item I want is out of stock. What do I do now?
We are very sorry that the item you need is out of stock. Visit us daily to know about the latest updates of our collections.
We accept international credit. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information:
- Enter your street address on Address Line 1.
- Enter your City, County or Province, and Postal Code on.
- Enter your Country for the city.
- Enter the state.
- Enter the zip code.
For the shipping information:
- Please enter the correct information in the appropriate field.
Payment Information
We accept international credit. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information:
- Enter your street address on Address Line 1.
- Enter your City, County or Province, and Postal Code on.
- Enter your Country for the city.
- Enter the state.
- Enter the zip code.
For the shipping information:
- Please enter the correct information in the appropriate field.
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
We currently accept Paypal, Visa, MasterCard, Discover, and American Express for all orders.
What forms of payment do you accept?
We currently accept Paypal, Visa, MasterCard, Discover, and American Express for all orders.
- Your order may be delayed if the billing information you provided does not match what your bank has on file (including address and telephone number).
- We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
What can cause my order to be delayed?
- Your order may be delayed if the billing information you provided does not match what your bank has on file (including address and telephone number).
- We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
- You will have access to the following information:
- Your Account Information
- Your Order History
- Process a Return
- Your Wish List
- Your Email Subscriptions
- Your Coupons and Gift Certificates
Are there any benefits to having an account with you?
- You will have access to the following information:
- Your Account Information
- Your Order History
- Process a Return
- Your Wish List
- Your Email Subscriptions
- Your Coupons and Gift Certificates
We have live chat support
Our excellent customer service team is ready to help you.
Tap the floating chat icon if you want live support
We also have WhatsApp support
Do you prefer to talk on WhatsApp?
Click on the button below to chat with us on WhatsApp.
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